Service Catalog

Categories (13)

Network, WiFi, and Virtual Desktop

NMH wired and wireless networks, connectivity and support for NMH Virtual Desktop and remote computing environments.
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Account Management

Passwords, information security, guest access, Duo multi-factor authentication, safe computing, Single Sign-on support.
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Audiovisual and Multimedia Services

Support for campus Audio-visual (AV) equipment and systems, multimedia software and production, campus events, and live streaming.
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Campus Technologies

Installed technology including projectors, cameras, digital signage and displays in campus facilities.
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Email and Calendar Support

NMH-provided email and calendaring services. Includes mobile and computer account setup, assistance with room scheduling tools (LibCal), and technical support for campus-wide messaging and scheduling tools.
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Enterprise Systems

Support for data and content in enterprise systems including integrations with Blackbaud (NMH Connect), Student Information Systems (SIS), Content Management System (CMS). CBORD, FinalSite, DocStar and other business applications.
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Hardware and Device Support

Computers, laptops, tablets, and hardware support Including purchase and repair.
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Help Desk

General IT troubleshooting and support for campus technology and campus technology users.
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Printing, Scanning and Copying

Print, scan, fax, and copy services. Including connectivity, hardware issues, supplies, and ID card access.
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Reports, Data, Surveys, and Forms

Informational support, data requests and analysis.
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Software Licensing and Vendor Support

Software availability and vendor relations.
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Technology Lending Library

Technology lending on campus including equipment options, reservations, temporary loaner devices, and LibCal support.
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Telecommunications Services

Telephone, voicemail and emergency notification systems.
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Services (1)

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